Returns & Exchanges

4/6/2011

Returns and Exchanges
We accept returns and exchanges of products within 30 days from the shipping date. The shipping date is the date the product left our warehouse. All items must
remain in the original manufacturer's packaging, free from being opened and installed. Please do not install a product if you are not sure you want to keep it as we do not accept returns for products that have been installed. All returns are subject to a 15% restock fee. Items returned for an exchange will not be charged a restocking fee.

For return orders that received free shipping, the shipping cost will not be refunded. For returns being exchanged for a different size or color, the customer will have to pay shipping on the return item.
 
Returns and Exchanges are not accepted for special order items, electrical items, incomplete items (missing hardware), Ermax products that have been opened, or leather bags.

All returns require an RMA number. To receive an RMA number, please contact us at 703-372-7241 or email info@motomachines.com and we will be happy to help.
 
Defective Merchandise
Items that are defective due to defects in manufacturing and/or workmanship are eligible for 30 days from the shipping date after a defect has been found. Please send an
email to info@motomachines.com along with the problem and detailed photos in order for us to assist you.

Fulfillment mistakes
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the shipping date. For any wrong item sent out, the correct item will be immediately sent out with a return label for the incorrect one.

Damaged Merchandise
For any items that are considered Damaged Merchandise: We use UPS and USPS for shipping and if you receive damaged merchandise you must report it to the carrier within two working days of receiving the package. UPS requires the recipient report all damage claims. Do not return any damaged parts to Moto Machines before the shipping company can issue a claim number and, if required, inspect the goods.

Warranty Claims

We stand behind all the products we sell. All items have a one year manufacturers warranty. Warranty claims must be lodged with Moto Machines by email before returning any defective items. Please send a detailed description, photos, and proof of purchase to info@motomachines.com and we will get back to you as soon as possible. Warranties do not cover damage caused by crashes, negligence, wear and tear, or improper installation. Warranties do not cover items purchased from 3rd party sites such as Craigslist or eBay. Whatever the situation may be, we will do our best to help you.

Return Address:
Moto Machines
RMA #:
45891 Woodland Rd. #110
Sterling, VA 20166